Troubleshooting

#On an object in Second Life

#On the setup page

#On your dashboard

#Customers, sign-in and Pro

#A customer didn’t get their item

Most often, the item isn’t in any live DropBox. It was renamed or removed, or its box is offline.

1. On the webOpen the saleOpen the bell at the top right and click the “… — never delivered” line: Sales opens on that sale. (Or, on Sales, set the period to All time and press Undelivered.) Its delivery log shows every attempt and the last error.
2. On the webPut the item backOn Products, the No inventory filter lists every product whose item no DropBox holds. If yours is there, put the item back in a live DropBox, named exactly like the item name on the product. If the item only sits in an offline box, check that box on DropBoxes.
3. On the webRetry, or refundRetry delivery sends it again. To refund instead, pay the buyer back in Second Life, then click Mark refunded. Plurion never held the L$, so it can’t refund for you.

What happens before a sale lands here: When a sale shows as undelivered.

#A vendor isn’t updating

Price and product changes reach your vendors on their own. When one is behind, its row on Vendors tells you why:

• “Unreachable” on its row: Plurion’s last updates failed to reach it. Its next sale reconnects it, or click the vendor → Sync now. The row clears shortly after. If it doesn’t, reset its script.
• An amber dot: no answer for over a day (Plurion checks every vendor daily). Check that the region is up and the vendor still rezzed.
• A green dot but an old price: right-click the vendor → Promo → Sync now.
• Not in the list at all: press Ghosts. It shows only vendors silent for over 7 days, usually ones deleted in-world. If one still exists, try its Sync now before deleting it, since Delete makes it start over as a new vendor.

#A store-credit purchase came back

The item couldn’t be delivered, so the customer’s credit went straight back to their balance. Usually the item left your DropBoxes after they bought it (renamed, removed, or its box went offline). Put it back under the product’s exact item name and the product returns to your online shop on its own. To stop selling it online meanwhile, switch off List in your online shop on the product.

#A share wasn’t paid

Most shares leave with the sale, paid in L$ by your vendor. If one can’t leave then, Plurion sends it later through one of your vendors, on its own. A failed share waits in red at the top of Splits, with its reason, and only goes out when you click Retry.

If the sale’s vendor is gone, the row shows “No live vendor can send this share any more” instead of Retry. Pay your partner by hand, then click Mark as paid. See When a share fails.

#You can’t sign in

First check you’re on the right avatar, since a Plurion account belongs to one avatar. Then use a login code. On the sign-in page, choose Login code, and the code arrives at once in your local chat. See Signing in with a login code.

Forgot your password? Sign in with a login code from the sign-in page, then open Settings on your Hub within 15 minutes. You can set a new password there without the current one. Doing so signs out your other devices and stops their notifications. See Signing in with a password.

#Common questions

#Still stuck?

Ask on the Plurion Discord or through the contact page. To get an answer in one go, include:

• your shop name;
• the object’s name and its region, or the dashboard page you were on;
• roughly when it happened;
• the exact line the object said in chat, copied as it is.