Everything Plurion does

Plurion is a vendor system that lets you manage your Second Life shop from one place. Your vendors and your DropBox — the box that holds your items and delivers them to buyers — stay in-world, on your land; your products, prices, sales and customers are managed from app.plurion.io, the dashboard. Change a product or a price once, and every connected vendor stays in sync.

Start hereStep by step — about 15 minutes to a first sale

#Before you start

1. How much does it cost?Nothing up front. Every shop starts on the Free plan: 5% of each sale your Plurion objects make — the object pays it itself at the moment of the sale, so Plurion never holds your L$. Only watching your current sales costs nothing. Pro: L$3,900 for 30 days, no commission.
2. What do I need?An avatar, and land where you can rez and run scripts (not a sandbox). The Plurion objects are free and come with your account. Just want to watch your current shop? Your avatar is enough.
3. How do I create my account?No form, email or password: your avatar is your account. At Plurion HQ, touch the Merchants Terminal, choose Sign up, then Go to page → Create my account.
4. How long before my first sale?About 15 minutes from scratch, test purchase included; about 20 to convert your first existing vendor.

#Choose how you want to start

You can change this choice later.

#Starting from scratch: your first sale

Stuck? Ask on the Plurion Discord.

#Common questions

Every Plurion object you rez comes from your Starter Pack. Followed Start here? You’ve already unpacked the box and connected your DropBox: jump to The owner menu.

Only watching your current system for now? This chapter can wait: you have nothing to rez yet.

#The Starter Pack

Plurion sends you this box, Plurion [Starter Pack], when you create your account: accept the inventory offer. Declined it, or lost it? On your Hub, Settings → Send it to me sends you the latest box.

Sent when you create your accountPlurion [Starter Pack]

1. In Second LifeRez the boxDrag it from your inventory onto your land.
2. In Second LifeOpen itRight-click it, choose Open, then Copy to Inventory.
3. In Second LifeFind the folderA folder Plurion [Starter Pack] appears in your inventory: the six objects below and a notecard, PLURION - START HERE.

To sell you need two of them: a DropBox and a vendor. Didn’t get the Starter Pack? On your Hub, Settings → Send it to me. Still nothing? Ask on the Plurion Discord.

#Connecting an object to your shop

Create your shop on your Hub first: an object needs a shop to join. Then every object but the Migration Kit connects like this, with nothing to type (the kit works differently: Convert your vendors).

1. In Second LifeRez itRez it where it will stay, on land where scripts run. Until connected, it floats red “NOT LINKED - touch me for your link” (a vendor shows its “Ready to connect” poster instead, a gacha machine “This machine is empty”).
2. In Second LifeTouch itTouch it as its owner: Second Life opens a window with its setup link. Click Go to page. Only you get the link; it lasts 24 hours.
3. On the webConnect itThe link opens Connect an in-world object (a gacha machine: Link a gacha machine); sign in if asked. One shop: it connects by itself. Several: pick it under Link it to, then click Connect to <your shop>.
4. On the webFinish its setupIf there’s more to do, the page takes you there: a vendor asks which product to sell.

The owner menu

Touch an object as its owner to open its menu (a vendor with no product yet opens its setup link instead). Once a vendor or gacha machine is selling, a left-click opens Pay, even for you: right-click it and choose Promo on a vendor (for you, its owner, Promo opens this menu, not the promo-code box) or Touch on a gacha machine.

What each button does: vendor, DropBox, Visitors counter, gacha machine, Plurion Terminal.

Copies, moves and starting over

What decides is the original: if it’s still rezzed, what you rez is a copy; if it’s gone, it’s the same object, moved.

• After a copy or a re-rez, a vendor, gacha machine or Plurion Terminal asks for DEBIT again: stay in the region and click Allow access.
• A vendor with no product yet has no menu: delete it to start over. A Plurion Terminal can’t be deleted on the dashboard: use Reset identity.
• After a delete, a vendor starts over at once, other objects within 10 minutes.
• A gacha machine that starts over loses its prizes and price.

#The DEBIT permission

Vendors, gacha machines and the Plurion Terminal handle money, so each asks Second Life for one permission, DEBIT, and asks again after a copy or a re-rez. Second Life shows this window:

The warning is Second Life’s own, the same for every vendor system. Plurion’s scripts use the permission only to:

• refund the buyer: a wrong amount, a promo code or loyalty discount, the difference when a price had just changed, a payment that can’t go through;
• pay your split partners their share;
• on the Free plan, send Plurion its 5%.

Nothing else is ever taken. No DEBIT, no Pay button: an object that can’t refund mustn’t take money.

Click Allow access, and stay in the region until every object has asked: Second Life shows the window only to an owner who is there.

DropBoxes and Visitors counters never ask: they don’t handle money. After the Migration Kit converts a vendor, the window comes from that vendor: click Allow access.

Your Second Life avatar is your Plurion account: no email, no separate username, and Plurion never asks for your Second Life password. You sign up once, in-world. After that there are three ways in:

#Creating your account

Sign-up starts in Second Life: touching the Merchants Terminal at Plurion HQ is how Plurion knows the avatar is really yours. It takes two minutes.

1. In Second LifeGo to Plurion HQTeleport to Atlantic Coast 128, 129, 23, where the Merchants Terminal stands. The page app.plurion.io/signup has the same teleport button.
2. In Second LifeTouch the Merchants TerminalPick Sign up. Second Life then opens a box with your personal sign-up link: click Go to page.
3. On the webCreate your accountThe page shows Signing up as and your avatar name. Click Create my account: you’re signed in, and Plurion sends you Plurion [Starter Pack], your Plurion objects, in Second Life — accept the inventory offer (what’s inside).
4. On the webCreate your shopClick Open your hub, then Create a shop. Type its name — 2 to 60 characters, you can change it later — and click Create shop. Signing up created your account; your shop is this separate step.
5. On the webOpen itYour shop appears under My shops. Click its row: its dashboard opens.

#Signing in with a login code

Go to app.plurion.io/login, the Merchant Hub sign-in. (Its Customer Hub link is for your buyers.)

1. On the webType your avatar nameUse your avatar’s username, not its display name: for Aurora Resident, aurora.resident, Aurora Resident or just aurora all work. Then click the Login code tile.
2. Get a codeClick Send me a code: within a minute an IM reaches you in Second Life — “Your Plurion login code: 12345678 — expires in 10 minutes. Never share this code.” Or, once you have a DropBox, touch it and pick Log in: the code appears in your local chat, for your eyes only.
3. On the webType it inType the 8 digits and click Sign in. You land on your Hub — or on the page you were heading to, like an object’s setup link.

• A code works once, for 10 minutes. Five wrong tries cancel it.
• You can ask for an IM code once a minute, up to ten times a day.
• Asking for an IM code replaces the code your DropBox gave you: use one or the other.
• Only the shop’s owner can get a code from a DropBox. Plurion then IMs you “Plurion: a login code was just issued by one of your DropBoxes. Not you? Delete any DropBox you don’t recognize on your dashboard.” — expected when it was you.

#Signing in with a password (optional)

A password lets you sign in from your phone or any computer, without Second Life open. It belongs to your account, so it works for every shop you own or help run. A sign-in lasts 7 days, then you sign in again — one more reason to have one.

1. On the webOpen Settings on your HubOn your Hub, click Settings in the profile block, next to Edit profile and Billing. (Inside a shop, click Back to Hub first.) This is your account’s window, not a shop’s Settings page.
2. On the webSet a passwordType it twice — at least 10 characters — and click Set password. Next time, type your avatar name on the login page and pick Password.

To change it later, the same window asks for your Current password first, then Update password. Setting or changing a password signs out your other devices.

#The Hub — your account above your shops

Your Hub, app.plurion.io/hub, is the first page after you sign in. It shows all your shops and what they took in today.

Inside a shop, click the shop’s name at the top of the left menu to switch: My shops, Member of (shops whose team you’re on) and Explore, with a read-only demo shop full of sample data — a good way to see what a busy shop looks like. Back to Hub brings you back here.

Each shop is independent: its own plan (Free or Pro), products, objects, customers and team. Going Pro on one doesn’t change the others. Your password is the exception — it belongs to your account.

#Common questions

A DropBox is the box that holds the items you sell. When someone buys, Plurion asks your DropBox to hand the item to the buyer, in-world. It works as long as its region is up — you don’t need to be online.

In your Starter PackPlurion [Dropbox]

#Set up your DropBox

You need:

• Plurion [Dropbox], from your Starter Pack (where to get it).
• The items you sell, in your inventory. They must be transferable for you: Second Life only lets an object give what its owner may pass on.
• A spot where your objects stay and scripts run: your own land, not a sandbox or a parcel with auto-return.

1. In Second LifeRez itDrag Plurion [Dropbox] from your inventory onto your land. After a few seconds a red text appears above it: “NOT LINKED - touch me for your link”.
2. In Second LifeClick itOnly you, its owner, can. A window opens: “Link this DropBox to your dashboard”. Click Go to page. The same link also lands in your local chat — it comes from your own object, and only you see it.
3. On the webConnect itYour dashboard opens and connects the box to your shop by itself. With several shops, pick one, then click Connect to Aurora (your shop’s name). You land on the DropBoxes page, where your box now appears. (Every Plurion object connects this way: how it works.)
4. In Second LifePut your items inCheck each item’s next-owner permissions first: they are what the buyer gets. Then right-click the box → Edit → Content tab and drag the items you sell from your inventory into the list. Leave the two scripts, Plurion [Dropbox] and Plurion [Dropbox Sync], where they are.

• The link opens a sign-in page. Sign in (with a login code); the page then connects the box.
• The page says “This link has expired”. A link lasts 24 hours. Click the box again for a fresh one.
• Nothing happens when you click. Only the owner gets a link. Just after rezzing, the box answers “[Plurion DropBox] starting up — try again shortly.”: wait a few seconds.

#Reading your DropBox

The box speaks through its counter and, only when it needs you, a red floating text.

Once connected, a click from you opens its menu (other avatars get nothing):

#What Plurion sees in the box

About five seconds after you add, remove or rename something, the box sends Plurion the list of what it holds. That list is what you pick from when you make a product: you choose what is really there, with nothing to type.

• Listed: objects, notecards, textures, sounds, animations, clothing, body parts and gestures. Products are made from objects, so put a loose notecard or texture in a box first, as most SL merchants already do.
• Never listed: scripts, landmarks, and anything whose name starts with a dot. To keep a spare copy in the box without selling it, start its name with a dot.
• Names must match exactly. A product delivers its item by its exact name. Rename the item in the box and that product can no longer deliver: it shows under No inventory in Products. To release a new version, see the Inbox.
• No-copy items leave the box. If your own copy is no-copy, the box gives that very item away: it sells once, then the product has nothing to deliver until you put another one in. Keep a copiable master in the box: buyers still receive the next-owner permissions you set.

#How many items per box

Nothing is capped: every item syncs and delivers, however many there are. But a box carrying your whole catalog is a single point of failure — if its region restarts, every sale waits — and its syncs take longer. So from 100 items its card on DropBoxes turns amber and reads Filling up (Crowded from 150, Overflowing from 200), and its counter shows a triangle: time to add a second box, ideally in another region, as a backup.

#Several boxes: priority and failover

The DropBoxes page shows your boxes as a chain, in the order Plurion tries them for each delivery: the first box that is live and holds the item delivers. If it fails — its region is down, for example — the next one holding the item takes over.

• Lower number = tried first. Every box starts at P100 (Default); a copy keeps its original’s number.
• To change it, click the P-value on a card. In Where in the chain?, pick Primary · P1 for your main box or Fallback · P50 for a backup (or drag the gauge), then Save priority.
• Same number: the box heard from most recently goes first. Each box checks in every 10 minutes.
• To check, pick a product in Simulate: the page names the box that would deliver it. A box marked Offline · skipped is passed over.

#Move, copy or remove a box

#Common questions

An item is what sits in your DropBox. A product is that item in your catalog, with a name and a price: your vendors show it and sell it, and the DropBox delivers it. Change a product once, and every vendor selling it follows.

#Create your first product

You need an item in a connected DropBox. Then, on the dashboard:

1. On the webOpen ProductsYour new item waits in the Inbox at the top. Not there? Reload the page: it doesn’t refresh on its own.
2. On the webClick Make it a productQuick setup opens with the item already picked (1). You can also click New product — Create your first product while your catalog is empty — and pick the item yourself.
3. On the webCheck the name, type the priceThe name is cleaned up from the item’s name: edit it if you like (2). Type the price in whole L$ (3) — the only field you must fill.
4. On the webPick a vendor, if you have one waitingUnder Or sync to a waiting vendor (4), pick a vendor that is connected but not selling anything yet: it starts selling this product right away. Otherwise leave Just create the product — you can link a vendor later.
5. On the webClick Create product(5) You’re back on Products, with your new product in the list.

• The item isn’t offered. Reload the page. Only objects are listed (put a loose notecard or texture in a box first), and an item that already belongs to a product is hidden.
• A price of L$0 means “not for sale” on a vendor: it shows the product without a Pay button.

Everything else gets a sensible default: an automatic product code (SKU), status Active, redelivery and online shop switched on, no permissions declared. Change them later on the product’s page, or open Advanced at the bottom of Quick setup.

#Product pictures

A product can have two pictures, both optional. They don’t show in the same places:

To get a texture’s UUID: in your inventory, right-click the texture → Copy Asset UUID (only offered on textures with full permissions for you). No SL texture? The vendor keeps its own picture — and linking a vendor fills the texture in from the vendor’s face when the product has no picture yet.

#New items and new versions: the Inbox

Every object sitting in a DropBox without a product waits in the Inbox at the top of Products — the first five, then a count of the rest. The page reads your DropBoxes when it opens: reload it after dropping something new.

You can also swap by hand. Put the new version in your DropBox first, then open the product → Delivery → Item to deliver, pick the new item and click Save changes. The SKU and sales history stay; future sales and redeliveries send the new item. To tell past buyers, see Product updates.

#A product’s page

Click a product (or its Edit button) to open its page. Change what you need, then click Save changes at the top: your linked vendors update within seconds. The page has six sections:

• Product — name, price, status and pictures.
• Delivery — the item to deliver, and whether buyers can redeliver it themselves.
• Online shop — whether it’s listed online, its description and its permissions.
• Revenue splits — pay a partner on each sale (owners and admins; see Splits).
• Advanced — SKU, private keywords, and Duplicate…
• Danger zone — Delete…

On the right, Where it's sold says which vendors sell it and at what price right now, whether your online shop lists it (and if not, why), and which DropBox holds its item.

When you set up a vendor, only Active and Sold out products are offered. Duplicate… makes a Draft copy with the same item and settings — handy for an event price or a fatpack; split rules aren’t copied. Delete… asks you to type the SKU: linked vendors stop selling the product, its item is offered again in Quick setup, your sales history is kept, and the SKU stays reserved.

#Managing your catalog

The search box looks in product names, SKUs and item names. The two icons next to it switch between a compact list and photo cards; your choice is remembered. Above the list, two sets of filters combine:

• All, Active, Drafts, No inventory, Archived — by status.
• Online shop: Listed or Not listed — what customers can see online. For example, Active + Not listed finds products for sale in-world only.

Edit many products at once

Tick the boxes in front of several products (Shift+click ticks a range, Escape clears). A bar appears at the bottom: set one Price for all, the Permissions, Online shop or Redelivery, then click Apply to 3 products (your count). Only what you touch changes, and a price change asks you to confirm. Owners, admins and managers can do it.

#SKU, keywords and partners

#Common questions

A vendor is the object your customers pay. It holds no stock: when someone pays, your DropBox gives them the item. You set a vendor up once, in about two minutes. After that, prices, products and pictures change from the dashboard — never in-world.

#What you need

• A product to sell, set to Active on Products, with its item inside a connected DropBox — see DropBoxes and Products.
• The Plurion [Vendor] object from your Starter Pack (your Plurion objects).
• Land where you can rez objects and run scripts, and where your objects aren’t returned automatically.
• To stay in the region until the end: Second Life asks you for a permission at the last step.

#Set up a vendor

1. In Second LifeRez itDrag Plurion [Vendor] from your inventory to where customers will see it. It shows “Reconnecting...” for a few seconds, then “Ready to connect”.
2. In Second LifeClick it and open its linkAs its owner, click the vendor. Second Life opens a window that says “Set up this vendor”: click Go to page. If the dashboard asks you to sign in, do — the page carries on afterwards.
3. On the webConnect it and pick the productWith one shop, the page connects the vendor on its own; with several, choose the shop and click Connect to …. Then, under Pick a product to sync, click your product. The page shows Vendor synced.
4. In Second LifeAccept DEBITBack in Second Life, a window asks to let the vendor take money from your account: click Allow access. The vendor uses it only to refund buyers and pay your partners (and, on the Free plan, Plurion’s 5%) — why Plurion needs it. Until you accept, it shows “Paused: accept DEBIT” and has no Pay button.

#The owner menu

Your vendor has a menu only you can open. While it doesn’t sell yet, just click it. Once it sells, a click opens Pay for everyone, you included — so right-click it and choose Promo. You, the owner, get your menu; a customer gets the box to type a promo code.

#Change what it sells

On Vendors, click Re-link on its row (or Magic link in its owner menu), then click another product. A vendor with no product yet shows Configure instead. If you run several shops, the link opens the right one.

To stop selling for a while, set the product to Draft or Sold out on Products: all its vendors hide their Pay button and keep their picture. Set it back to Active to sell again. If you delete the product, its vendors go back to “Ready to connect”.

#Prices and changes

Change a price, a product or its picture on the dashboard: Plurion sends it to every vendor concerned, and they update within seconds. You never edit a vendor in-world. A vendor that stops receiving changes is marked Unreachable on Vendors — see below.

#Its picture, copies and moves

A vendor shows its product’s SL texture. To set it, open the product on Products and paste the texture’s UUID into the SL texture (in-world vendors) box — in your inventory, right-click the texture → Copy Asset UUID. An uploaded picture shows on the web only. Edit image, the picture icon on a vendor’s row, is a shortcut for a product that has no SL texture yet.

The rules shared by every Plurion object: Connecting an object to your shop.

#The Vendors page

Vendors lists every vendor of your shop. It opens grouped By region, each region folded into one line: click a region to open it, or choose All. By product groups them by what they sell, the two icons on the right switch between rows and a grid, and the search box finds a product, SKU or region. The page remembers your choice.

#Common questions

Every item sold by your Plurion objects or your online shop is delivered inside Second Life, by your own DropBox. If a delivery fails, Plurion tries again and keeps the record, so nothing gets lost silently.

#What happens when someone buys

1. 1–2 · The buyer paysThe L$ land in your account at once. If Plurion refuses the payment (a wrong amount, say) or can’t be reached, your vendor refunds the buyer in full (“Sorry, the sale failed - your L$ are returned.”) and tells you by IM.
2. 3–4 · Plurion records the saleThe buyer gets “Thanks! Aurora Jacket is on its way.” The L$5 is Plurion’s 5%, on the Free plan only (how it’s taken). Partners get a share only if you set up splits.
3. 5–6 · Your DropBox gives the itemUsually within seconds. The sale is marked delivered as soon as the box gives it; the buyer just has to accept the offer.

#If a DropBox can’t deliver

Each try asks your live DropBoxes one after another — those that hold the item first, then by priority — so a second box can take over within the same try when the first one’s region is down. Only when none of them delivers does Plurion wait and try again: 8 tries in all, over about 30 hours. If every live DropBox answers that the item is missing, Plurion doesn’t wait: the sale is marked failed at once.

If you fix the cause during the retries, the next try delivers — but it can be hours away.

#When a sale shows as undelivered

After the last try — or at once if the item is missing everywhere — the sale is marked failed and waits for you: a number appears next to Sales in the sidebar, and the bell at the top lists the sale as never delivered. The cause is almost always the same: no live DropBox holds the item under that exact name. It was renamed or removed, it was a no-copy item already given away, or the box’s region is down.

What to do

1. On the webFind the saleClick its line in the bell. Or, on Sales, set the period to All time and press Undelivered.
2. On the webSee whyIn the sale, open Technical details. Delivery attempts lists each try with an error code — the table below says what it means.
3. In Second LifeFix the causeUsually: put the item back into a DropBox, under exactly the name in the product’s Item to deliver. The No inventory filter on Products lists every product in that state.
4. On the webRetry — or refundRetry delivery sends it again right away. If you refund the buyer in-world instead, click Mark refunded, then Confirm refund, so your books say what happened.

On their own page (the customer hub), the buyer sees the purchase as On its way during the retries, then Failed, with a Report button that opens a support ticket already attached to the order — so their message names the item and the day.

#Sending an item again

A customer lost an item, or never accepted the offer? There are three ways to send it again. None of them charges anyone or pays your partners again.

A sale that was never delivered isn’t redelivered — it’s retried, with Retry delivery (above).

#Let customers re-send items themselves

Rez a Plurion Terminal in your shop. A customer clicks it, picks Access my page, and finds every purchase they made from you, each with a Deliver button. Most “I lost my item” messages never reach you.

Redelivery is allowed by default. Turn Allow customer redelivery off on a product for limited editions or event exclusives — see Redelivery.

#Common questions

Each product carries three settings about what happens after the sale. The defaults suit most products — redelivery on, listed in your online shop, no permissions declared — so you mostly come here for exceptions, like a limited edition.

#Allow customer redelivery

On (the default), a buyer who lost the item can get it again for free, on their own: from their purchases in the customer hub — the page your Plurion Terminal opens for them — or with the Redeliver button of your online shop. Off, those buttons disappear, the online shop tells them “You already own this. Redelivery is turned off for this item.”, and they are asked to contact you.

Turn it off for limited editions, event exclusives, or no-copy items you don’t want handed out twice.

#List in your online shop

Your online shop is a page of the customer hub where customers spend their store credit — from a gift card, or credit bought at your Plurion Terminal. On (the default), this product can be bought there. Off, it keeps selling on your vendors but stays out of the online shop, without being archived.

On the create screen this same switch is called Show in store-credit catalog. Products created from a DropBox item for a gacha machine start switched off, so they can’t be bought on their own.

#Next owner permissions

Three boxes — Modify, Copy, Transfer — tell customers what they will be allowed to do with the item. They show on the product sheet of your online shop as ✓ Modify · ✓ Copy · ✗ No transfer. Plurion doesn’t read them from the object: you declare them.

• Tick them as the next-owner permissions of what the buyer ends up with. To check them, open the item’s Properties from your inventory.
• A box and what’s inside it can carry different permissions: declare those of the content the buyer will use.
• Nothing ticked = nothing declared: the sheet shows no permissions.
• Modify alone can’t be saved: in Second Life the next owner always gets Copy or Transfer, or both.

The Plurion Terminal is an object you put in your shop for your customers. They touch it and pick one of three things: open their own page at your shop, add store credit for themselves, or send store credit to someone as a gift. It saves you most “I lost my item” messages: customers get their purchases delivered again by themselves.

Not to be confused with the Merchants Terminal at Plurion HQ, where you signed up and pay your plan: that one belongs to Plurion. This one is yours, and it comes in your Starter Pack (see Your Plurion objects).

In your inventory — rez itPlurion [Terminal]

#Setting it up

Allow two minutes, and stay in the terminal’s region until the end: Second Life only shows the DEBIT window to an owner who is in the region.

1. In Second LifeRez Plurion [Terminal] where customers will see itNear your entrance or your redelivery corner. It starts on its own; after a few seconds, red floating text appears above it: “NOT LINKED - touch me for your link”.
2. In Second LifeTouch it and open its linkYour viewer offers to open “Link this terminal to your shop” (the link is in your chat too). Click Go to page.
3. On the webConnect it to your shopSign in if asked, as the avatar who owns the terminal. With one shop, the page connects it by itself. With several, choose the shop under Link it to, then click Connect to ….
4. In Second LifeAccept DEBITBack in Second Life, within half a minute your chat says “linked: ready for customers.”, the floating text turns into “Paused: accept DEBIT” and Second Life asks you to let the terminal take L$ from your account. Click Allow access. The terminal only uses it to pay your split partners and Plurion’s fee when a customer buys credit, and to refund a payment it had to refuse — more on DEBIT.

#What your customers see

A touch opens this menu, with your shop’s name on top. The terminal serves one customer at a time: anyone who touches it meanwhile hears “busy, touch me again in a moment.”

To pay, the customer follows the terminal’s instruction — “Right-click me > Pay …” — and types any amount. Each step waits about a minute and a half; after that the terminal says “session expired, touch me to start over.”

#Access my page

Opens the customer’s own page at your shop, in their browser: their purchases from you, with redelivery where you allow it; their store credit and your online shop to spend it; their support requests. No account, no password: each touch makes a fresh link that works once, for 15 minutes, for that customer only — so a public terminal never shows anyone else’s history. See The customer hub.

#Buy credit

The customer adds L$ to their own store credit at your shop. Once they have paid, their chat confirms: “L$100 added to your store credit at Aurora. Balance: L$100. Spend it: Access my page.” The L$ are real and reach you at once: the payment shows in Sales as a Top-up. They spend the credit later in the Online shop section of their page.

#Send a gift

The customer types the recipient’s username — first.last, like jane.doe, not their display name — then confirms the name the terminal shows (“Gift to …?” → Confirm), adds a message or types skip, and pays any amount. The recipient gets an IM with no link in it — “🎁 Robin sent you L$500 store credit at Aurora! Spend it on your Plurion page.” — and the credit waits on their account. The buyer gets a card link to share. The full story: Gift cards & store credit.

#Where the money goes

Credit bought here — for oneself or as a gift — is real L$, in your account at once. At that moment the terminal also pays your shop-wide split partners and, on the Free plan, Plurion’s 5%. Spending the credit later moves no more L$.

#Banned customers

A customer you banned can’t buy credit, send a gift or receive one at your terminal. Buying credit and naming a banned recipient are refused before any money moves; a banned customer who pays for a gift is refused and refunded on the spot. A customer banned at level 2 or 3 can’t get a link to their page either — the terminal answers “error 403, tell the shop owner.” See Banning a customer.

#Fixing mistakes

• Wrong shop, or want to start over? Touch the terminal → Reset identity, then touch it again for a fresh link and choose the right shop. The terminal has no page on the dashboard: this button is the way. Gifts and credit already sold stay recorded.
• One more terminal: Shift-drag a linked terminal (or Take Copy and rez the copy) in the same region. The copy becomes a second terminal of the same shop, with nothing to link — just accept DEBIT for it.
• Moving it: take it into your inventory and rez it again — it stays the same terminal. In another region a copy isn’t recognised as one; rez a new terminal from your Starter Pack folder there instead.
• Giving it away: a terminal you give or sell forgets your shop and starts over for its new owner.

#Common questions

A gacha machine sells chance. A shopper pays a fixed price and gets one of the prizes you loaded, at random: common ones often, rare ones rarely. Every pull is a real sale, delivered by your DropBox. Linden Lab has allowed gacha machines again since May 2025, and a Plurion machine shows its odds to anyone who asks.

In your inventory — rez itPlurion [Gacha]

#Setting one up

1. In Second LifeRez Plurion [Gacha]Drag it from your inventory onto your land. Its screen says “This machine is empty”: normal, it is waiting for setup.
2. In Second LifeAccept DEBITRight away, Second Life asks you to let the machine take L$ from your account. Click Allow access: without it, the machine never shows a Pay button. It uses it to refund a wrong payment and to pay your partner and Plurion’s commission, nothing else — more on DEBIT.
3. In Second LifeTouch it and open its linkYour chat says “registered. Touch the machine to get your claim link.” Touch it: your viewer offers to open “Link this gacha machine to your Plurion dashboard”. Click Go to page.
4. On the webConnect it to your shopSign in if asked, as the avatar who owns the machine. With one shop, the page connects it by itself; with several, choose the shop under Link it to and click Connect to …. You land on the machine’s page.
5. On the webName it, price it, add prizesIn Gacha settings, fill in Gacha name (it also feeds the prize suggestions) and Price per pull, then click Save changes. In Gacha composition, click Add prizes and pick at least one prize. With a price and a prize, the machine switches itself on.
6. In Second LifeLet it syncThe machine picks up your settings within five minutes — or touch it and choose Sync now. Its screen flips to “This machine is synced”.

#Loading the prizes

Click Add prizes in Gacha composition (once the machine has prizes, it is the + button at the top). The window lists your catalog, topped by “Suggested for …”: the products whose names match the machine’s. Nothing is added until you click it.

It also lists objects in your DropBox that are not products yet, marked from DropBox. Adding one creates a simple product for it, named after the object and priced at the pull price — no product page to write first.

Each prize has its own on/off switch, and a prize marked product unavailable (its product was deleted or archived) can’t be won until the product is back. Drag a row by its handle to reorder the list — the machine reads its odds out in that order.

#Setting the odds

The rarity badge is not something you type: it follows the odds. It is a prize’s chance next to the most likely prize of the machine — half as likely reads Uncommon, a quarter Rare, a tenth Ultra Rare, a twentieth Legendary. Equal chances everywhere means every prize is Common: nothing is rare when everything is equal. Pick a rung in the Rarity menu to set a prize’s weight on it; drag the slider afterwards and the badge moves with it.

The same menu has Note…: a private reminder on a prize. Buyers never see it — only the badge and the % reach them.

Tag 8 Common, 2 Rare and 1 Legendary that way, and you get:

1. ~11.7% eachthe eight Common prizes
2. ~2.9% eachthe two Rare prizes
3. ~0.6%the Legendary one

Adjust any gauge from there. Equalize puts every weight back to the same value, and each gauge’s colour — green down to red — shows at a glance whether your rare prizes are really rare.

Under each prize the page estimates how many pulls and how much money it takes to win it on average. Treat it as the average it is: a player can hit a 1% prize on their first pull or not see it in two hundred. To try your odds without paying, click Simulate pull in the Preview card: it rolls the same dice as a buyer, and nothing is sold or recorded.

#The price, and your catalog

One price per pull, whatever comes out. Discounts, promo codes and loyalty offers do not apply to pulls.

When you change the price, the prizes the picker created for you — still at the old pull price — follow it in your catalog. A prize with its own price never moves: a product you added from your catalog, or one you priced yourself, keeps exactly what you gave it.

#Every pull is a real sale

A pull lands in Sales like any other purchase — buyer, prize, price — marked with a small dice, and it counts in your totals and customer records. Delivery goes through the same pipeline as a vendor sale, with the same retries and DropBox failover.

#Paying a partner

A machine can pay one partner a share of every pull — the creator who made the collection, or the sim owner hosting your event. In the Revenue split card, click Add a revenue split, type the partner’s avatar name and pick them, set their Share (%) (1 to 90) and click Save split. The card then shows what they get per pull at your current price; each pull pays it to them in L$ in-world, and they see it in My Earnings.

On the Free plan, every pull also pays Plurion’s 5% commission, as its own transfer. The rules on your Splits page never apply to pulls: a machine pays only its own partner, plus that commission.

#What it looks like in-world

Once it sells, a left-click opens Pay right away, with a single button at your price. A curious shopper can right-click it and choose Touch: the machine answers that person only — “[Aurora Street Gacha] Pay L$50 for a random prize! (left-click → Pay)”, then the odds if Show odds in-world is on. It never chats at people who did not ask.

Announce wins in local chat is on by default — the classic buzz around a busy machine. Turn it off for a quiet corner: only the winner then gets a line.

Your owner menu

Once the machine sells, a left-click opens Pay for you too. For your menu, right-click the machine and choose Touch:

Edits you make on the dashboard reach the machine within five minutes; Sync now fetches them at once — handy after fixing a price in front of a customer.

#When the machine gives money back

A pull either delivers or refunds. When the machine can’t sell, it gives the L$ back on the spot and tells the shopper why: they paid a different amount, the machine was switched off or ran out of prizes in the meantime, too many pulls were in progress at once (“the machine is busy”), or Plurion could not be reached after several tries. An interrupted pull picks up where it stopped instead of charging twice: one payment, one prize.

#Fixing mistakes

• Linked to the wrong shop, before any prize or pull? On the machine’s page, in Wrong shop, or prim gone?, click Release this machine, then touch the machine for a fresh link and choose the right shop. Once it has prizes or pulls it can’t be released — its prizes belong to this shop’s catalog and DropBox: rez a new machine for the other shop.
• Start over, or remove a machine: Reset identity in your owner menu, or Delete this machine on its page. Past pulls stay in Sales; the prim, if it still exists, comes back as a new, empty machine with a fresh link. Release and Delete are for the shop owner and admins only.
• An Offline badge on the Gacha page means the machine hasn’t checked in for 15 minutes: check it is still rezzed, then touch it and choose Sync now.
• Copies: Shift-drag a linked machine (or Take Copy and rez it) in the same region: the copy becomes a second machine on your dashboard, starting with the original’s prizes, price and settings — accept DEBIT for it too. In another region a copy isn’t recognised as one; rez a new Plurion [Gacha] from your Starter Pack folder there instead.

#Common questions

Your online shop is the page where customers buy your products from the web, with store credit, and receive them in-world from your DropBox. It lives inside each customer’s customer hub, not on a public website, and it already exists with default settings. The Storefront page decides how it looks and which items stay exclusive to an in-world event.

#How customers pay and receive

• Store credit only, no L$ checkout on the web. Customers buy credit at your Plurion Terminal, or receive it as a gift sent from one. Without a Plurion Terminal in your shop, nobody can get credit to spend here.
• Who sees it: anyone who opens their page from your Plurion Terminal (Access my page), and every customer who has bought from you, received credit from you or opened a ticket with you.
• Your regular price. Scheduled discounts, promo codes and loyalty offers apply only at your in-world vendors (where reductions apply).
• Delivered in-world by your DropBox, like a vendor sale. If the item can’t be delivered, the credit goes back to the customer automatically.

#Which products appear

A product appears in your online shop when all three are true:

One is missing? Open it in Products: the Where it’s sold panel says Listed, or gives the reason.

#Edit, preview, publish

1. On the webOpen the pageIn your dashboard, open Catalog → Storefront. Settings are on the left, in four tabs. On the right, Preview · what a customer sees is your real page, with your real products.
2. On the webChange what you likeEach change saves on its own as a draft: you see Saving…, then Saved. Customers don’t see it yet, and the pill at the top reads Unpublished changes.
3. On the webPublishClick Publish: customers see the new version on their next visit. To throw the draft away instead, click Revert to published. Open full view shows the preview full size.

#Identity tab

A map link (SLurl) is the web address of a place in Second Life, like https://maps.secondlife.com/secondlife/Region/128/128/25. Copy it from your viewer’s World Map (Copy SLurl) or from maps.secondlife.com. Plurion keeps the region and coordinates, and always rebuilds a link to the Second Life map.

#Layout and Sections tabs

• Layout → Cards. Picture shape (Square, Portrait, Wide), Density (Large, Standard, Compact: 2, 3 or 4 columns on a computer, always 2 on a phone) and Corners (Sharp, Soft, Round).
• Layout → Sections. The order of Featured item & creator note, Events, Next drop and Full catalog: drag them or use the arrows, and the eye hides one. A section with nothing to show stays out of the page on its own.
• Sections → Featured item. One product shown large, with a badge (FEATURED by default) and a short note. If it can’t be bought online right now, its card doesn’t show and the tab tells you why; your creator’s note still shows.
• Sections → Next drop. A label, a date and time in SLT, and a note. Customers see a countdown, which disappears on its own when the time comes.

#What customers see on a product

Clicking a product opens its sheet: picture, name and price, the permissions they will get, your description, and one action button. You write the description and tick the permissions on the product’s page, under Online shop (next owner permissions): Plurion shows what you declare, it doesn’t read the object. In your preview the sheet opens too, and buys nothing.

#Events and exclusivity

Releasing a piece at an in-world event first? Link it to an event: it disappears from your online shop until the event opens, shows as EVENT ONLY with TP to buy while it runs, and comes back on its own afterwards.

1. On the webAdd the eventOn Storefront, open the Events tab and click Add event. Give it a Title and an opening time, Opens (SLT).
2. On the webChoose how long it runsDuration: 2 weeks, 1 month or Custom end. An event lasts 90 days at most and opens within a year.
3. On the webLink the items and createTick them under Linked items. Add the Event location (SLurl) for the TP to buy button, and if you like an Image and a Note. Click Create event: it applies at once, no Publish needed.

The tab lists your events under Live, Upcoming and Ended. An event with no linked item is just an announcement card. Deleting one (the bin icon on its row) frees its items at once.

#Common questions

A scheduled discount is a sale with a start and an end. You set it once in the dashboard: at the start your vendors show the lower price and customers pay it; at the end prices go back to normal on their own. Your regular prices are never overwritten, and there is nothing to do in-world.

#Discount, promo code or loyalty offer?

Plurion has three ways to give a reduction. They work differently, so pick the one that fits:

#Where reductions apply, and how they combine

• At your Plurion vendors only. Not in your online shop, which always sells at the regular price, and not at gacha machines.
• Two discounts never add up. If two cover the same item, one of them wins (which one).
• A promo code or a loyalty offer adds to a running discount. A percentage is worked out on the regular price, not the sale price, and the vendor sends that part back right after the payment. In total, a buyer never gets back more than they paid.
• Sending money back uses DEBIT. Those refunds are what your vendor’s DEBIT permission is for. A vendor without it doesn’t sell at all.

#Create a discount

1. On the webOpen the formGo to Marketing → Discounts and click Create your first discount. Later it is New discount, or a shortcut such as Weekend −20% that fills the form for you.
2. On the webName it and set the amountThe name is for you: buyers never see it. Choose % (1 to 99) or L$, and type the amount. Just below, the preview shows your real prices before → after.
3. On the webChoose the scopeShop-wide covers every product. Specific products lets you tick the ones on sale.
4. On the webSet the dates and createBy default it starts now and runs 7 days. Change Starts at and Ends at (in your computer’s time zone), or click 24 hours, 7 days or Weekend. Then click Create discount.

• The form says “The discount must be below the price of …” → a fixed L$ amount can never make an item free. Lower the amount, or untick that product. With Shop-wide, items priced at or below the amount simply keep their price.
• One vendor still shows the old price → it probably appears as Unreachable on Vendors (vendor health). Nobody is charged wrongly in the meantime: its next sale is checked against the right price and updates it.

#When it starts and ends

Your vendors switch to the sale price within about a minute of the start, and back within about a minute of the end. A buyer caught in that minute is protected:

• Paid the old, higher price just after the start? The sale goes through at the sale price, and the vendor sends the difference back.
• Paid the sale price up to 3 minutes after the end? The sale goes through at that price.
• If you pause a discount or stop it with End discount, there is no grace period: a payment at the old sale price is refused and refunded in full.

#When two discounts overlap

Two discounts never add up. If a shop-wide and a product discount both cover an item, the product one wins; between two of the same kind, the older one wins. The form warns you with “Overlaps an existing discount” and names it. A promo code or a loyalty offer, on the other hand, does combine with a discount (how).

#Pause, end, change, archive

• Statuses. Scheduled, Active, Paused, Ended (its window has passed) and Cancelled (you stopped it).
• Pause and Resume — on its row, or on the card of the discount running. While paused, new sales pay the regular price; you can resume until its end date.
• End discount on its row (or End now on the running card) stops it for good, and also cancels a scheduled one before it starts. This can’t be undone.
• To change one, click Duplicate (copy icon): the form opens filled in, only the dates start again from now. Adjust, click Create copy, then end the old one. A discount can’t be edited in place.
• Archive works on finished discounts only: it moves them to the Archived tab, where Restore brings them back. Nothing is deleted.
• Results. Each row shows the revenue made during the discount and its number of sales. Click a discount (or View performance on the running one) for the detail and a curve over its window.

#Common questions

A promo code gives one buyer a reduction at one vendor. The vendor keeps showing the regular price: the buyer types the code in a box on the vendor, pays, and gets the discount back in L$ right after. You create codes under Codes in your dashboard. To compare with discounts and loyalty offers, see which tool for which sale.

#Two kinds of code, one form

#Create a code

1. On the webOpen the formGo to Marketing → Codes and click Create your first code (later: New code).
2. On the webWhat is the code?Type the Code: letters, digits, . _ -, and buyers can type it in any case. Choose the Discount in % or L$. Applies to is Whole shop unless you pick Specific products. The Description is for you only.
3. On the webWho can use it?Anyone, or One avatar: type their name and Plurion finds the avatar.
4. On the webAny limits?All optional (see the table below). Then click Create code.

#Tell your customers how to use it

Customers won’t find the code box on their own. Add one line to your group notice, notecard or sign, for example:

#What your customer does in Second Life

1. In Second LifeRight-click the vendor → PromoOn the vendor of the item they want. A left click pays straight away, so the code comes first.
2. In Second LifeType the code → SubmitThe vendor answers privately in local chat, for example “Code SUMMER25 accepted: pay L$500 on this vendor and L$125 comes back right after (L$375 in the end).” If the code can’t be used, the sentence says why (table below).
3. In Second LifePay on the same vendorA left click, and pay the price shown. Right after, the vendor sends the discount back and says “Thanks! Aurora Jacket is on its way. Refunded L$125.”

The code counts for the vendor it was typed on, and for the next payment there. For a second item, the customer types it again on that item’s vendor, which works only if Max per customer allows it. Typing a code only checks it: a use is counted when the customer pays. Sending the discount back uses the vendor’s DEBIT permission.

#When a code is refused

If a code runs out between the moment it was typed and the payment (the last use went to someone else), the sale still goes through at the price paid, without a refund, and the vendor’s thank-you line says “promo not applied”.

#Edit, pause or revoke a code

• Edit (the pencil on its row): change the amount, the products, the assigned avatar, the limits and the dates. Only the code itself and its type (% or L$) are fixed.
• Pause: in Edit, set Status to Paused, and back to Active to resume.
• Revoke (the cross): disables the code for good; past uses stay in your sales history. A revoked code keeps its name, so to bring a code back, create one with a new name.
• Follow it. The tabs Live, Personal, Paused and Ended sort your codes. Click a code to see who used it and when; each sale’s detail in Sales shows the Promo code used.

#Common questions

Loyalty offers reward your customers in two ways. In discount mode, a buyer who already owns one of your products gets money back on another. In gift mode, a buyer who buys one product also receives another, free. Everything happens at your vendors when they pay: the customer has nothing to type. To compare with discounts and promo codes, see which tool for which sale.

#Discount mode: owns one product → money back on another

The discount is a percentage or a L$ amount on the products you choose. The vendor shows the regular price; the buyer pays it, and the vendor sends the discount back right after (“Thanks! … is on its way. Refunded L$60.”), using its DEBIT permission. That line doesn’t name your offer, and nothing announces it before the payment: advertise it yourself, or it will reward people without bringing new sales. If several offers could reward one purchase, the buyer gets the largest saving; on a tie, the older offer wins.

#Gift mode: buys one product → gets another free

Here the trigger is the purchase itself, so it works from a shop’s very first sale. The free product is delivered with the paid one, by the same DropBox system, at no cost in L$. It goes to whoever receives the purchase: the recipient, when the trigger was bought as a gift.

• Before you start: the free product must be Active, and its item must sit in a DropBox that is online (it needs no vendor). Otherwise the paid item still arrives, but the gift doesn’t.
• In your sales, the gift is recorded on the sale that triggered it, not as a separate L$0 sale: the row shows a loyalty gift badge, and its detail lists the Loyalty gift.
• If several gift offers share a trigger, each free product is sent once.

#Create an offer

1. On the webOpen the form and name itGo to Marketing → Loyalty and click Create your first offer (later: New offer). Fill in the Offer name: buyers never see it.
2. On the webChoose the reward firstIn the card Define the reward, under They get: % or L$ for a discount (type the amount), or Gift for a free item. The two cards above rename themselves to match.
3. On the webPick the trigger productsFirst card: If the buyer already owns (discount) or When the buyer buys (gift). Owning, or buying, any one of them is enough.
4. On the webPick the reward productsSecond card: The reward applies to (the products discounted) or They receive free (each one is sent free).
5. On the webSet the dates and createTick Limit to a time window to give it dates (30 days by default); unticked, it runs until you pause or cancel it. Then click Create offer.

Reach (discount offers only), under the first card, counts how many of your customers already own a trigger product. At 0 it shows “Nobody owns these yet”: nobody qualifies today, and the offer starts working as soon as someone buys a trigger product, or once you import and map your old sales. For a gift offer, ignore Reach.

#Follow, pause or stop an offer

• Results. Each row shows the revenue of the sales the offer rewarded, with “N sales · M buyers”. The tiles at the top add up Loyalty sales, Returning buyers and Revenue generated.
• Pause stops an offer for a while, Resume brings it back. Cancel offer stops it for good.
• An offer can’t be edited: to change one, create a new one and cancel the old. A finished offer can be removed from the list; its history is kept.

#Common questions

Every avatar who buys from you gets a customer record on its own: there is nothing to set up. Use this page to see who your buyers are, send an item again to someone who lost it, and block someone who causes trouble. An avatar you ban before they ever buy also appears here, with no purchases.

#The Customers list

The page opens on five cards, counted over all your customers. Three of them filter the list when you click them; click again to clear.

The chips under the search box filter the same way: VIP, Loyal (5 purchases or more), New (first purchase in the last 30 days), Returning (last purchase 30 to 90 days ago) and Inactive (no purchase for 90 days). With only a few buyers, most cards read 0 — that is normal.

Each row shows the avatar, their purchases, their spend and First seen / Last seen — their first and latest purchase (store visits are in Visitors). The Gross / Net switch picks what the spend column shows: what the customer paid you, or what you actually received. Search looks through all your customers, not just the rows on screen, and Sort by orders them by lifetime spend, purchase count or last seen. A cyan in store pill means one of your visitor counters has seen that customer in the last 15 minutes.

#Quick view and full profile

Click a customer and a quick view opens on the right, without losing your place in the list: Sales, Spent and You got, the channels they bought through, their favourite product and their ten latest purchases. For everything else, click View full profile at the bottom — or Ctrl-click (Cmd-click on a Mac) their name to open the profile in a new tab.

The full profile shows Purchases, Total spent, You received, Customer since (their first purchase), a Store credit card when they hold a balance, then every purchase, newest first. Sales imported from another system sit in the same history.

#Helping a customer who lost an item

• Redeliver on a purchase of the full profile (Send in the quick view) sends the item again from your DropBox, free. It appears on sales made through your Plurion vendors.
• Share redelivery link, at the top of the profile, copies a link to their own page at your shop, where they can get every item they are allowed to again — imported purchases included once the product is mapped. It works once, within 15 minutes: send it while they are online, and tell them it comes from you.

Both are for the owner, admins and CSRs. Managers can open Customers but not send anything.

#Banning a customer

When an avatar is a problem — a scammer, a chargeback, harassment — you can ban them. A ban is per shop: no other merchant sees it or is affected. The levels add up: each one keeps everything the level before it blocks.

One exception today: gacha machines don’t check bans, so a banned avatar can still play them.

Two ways to ban

• From a profile — click Ban (or Manage ban if they are already banned), pick a level, add a reason if you want (only your team sees it), then Ban. The profile shows “Banned · Lv N”. To lift it: Manage ban → Unban.
• Before they ever buy — on Customers, click Ban an avatar and type their name. Plurion looks it up in-world, which can take up to a minute; if it finds nothing, paste the avatar’s key (UUID). Only Level 1 and Level 3 are offered: blocking redelivery means nothing for someone who never bought.

Banning and unbanning are for the owner and admins.

#Erasing purchase proof

If a buyer asks to be forgotten (GDPR), open their full profile and use Erase purchase proof at the bottom. It deletes their proof of purchase for your shop, so they can never get those items again through Plurion. Your sales records stay as they are — revenue and split history are untouched. You type their name to confirm, then Erase permanently. It can’t be undone, and it is for the owner and admins only.

#Common questions

Your customers have their own Plurion page: their purchases from you, each with a button to get it again, their store credit, and their support tickets. You set nothing up — it exists from their first purchase. Their Second Life avatar is the account: no email, no sign-up.

The account belongs to the avatar, not to your shop. Someone who bought from three Plurion shops sees all three after one sign-in, each kept separate.

#How customers get in

Another way in comes from you: on their profile in Customers, Share redelivery link opens the same page as the terminal and works once, within 15 minutes — see Helping a customer.

#Where they land

It depends on the way in. From your terminal or your link, they land straight on their page at your shop — and only your shop: to see their other shops, they sign in with a code or a password. From the sign-in page, they land on their shop list: what they have spent across all Plurion shops, their purchases, credit and open tickets, then Shops you buy from, one row per shop. Clicking your shop opens their page at your shop.

#Their page at your shop

A side menu with three sections and a Report a problem button. Here is what your customer sees, so you can guide them word for word:

• Purchases — every purchase from you, searchable. Deliver sends an item again; Report opens a ticket about that purchase. An imported purchase whose product you haven’t mapped shows where it came from (via Casper, via Marketplace, or imported for MD and Allomancy) instead of a button. Their store credit, when they have some, sits at the top, and the switch Receive product updates from … at the bottom.
• Support — their conversations with you. See Support tickets.
• Online shop — what they can buy with their credit at your shop. See Your online shop.

To stop a product from being delivered again, see Allow customer redelivery.

#What to tell your customers

Most “where do I get my item?” questions disappear when buyers know the way in. Put a line like this in your landmark notecard, your group notice or a sign in your shop — and drop the terminal half if you haven’t rezzed one:

For your notecard or group notice
Lost an item, or have store credit to spend?
Touch our Plurion Terminal and choose Access my page,
or sign in at app.plurion.io/me/login with your avatar
name (a code arrives by IM - be logged in to SL).

#What keeps one customer out of another’s page

A terminal link is a random code that works once, within 15 minutes, for the avatar who touched. After that, the session lives in a cookie, not in the address: a page copied or pasted in chat hands over nobody’s history. Every request is checked again: a customer only sees the shops they bought from, received credit from or opened a ticket with — there is no directory — and only their own rows.

They see nothing of your shop beyond their own purchases, and nothing you can’t already see in Customers.

#Common questions

A Plurion gift card is store credit for a named avatar, bought at your Plurion Terminal. The buyer pays any amount in L$; the recipient spends it on your products in your online shop, and your DropBox delivers. There is no card object to hand over, lose or resell: the credit belongs to the recipient's avatar from the moment it is paid.

#How a customer sends a gift

Everything happens at the terminal, in Second Life. This is what your buyer does:

1. In Second LifeTouch the terminal, choose Send a giftA left-click opens its menu, with three buttons.
2. In Second LifeType the recipient’s usernameTheir username, like robin.resident — not their display name. The terminal looks the avatar up.
3. In Second LifeConfirm, then add a messageClick Confirm under “Gift to Robin Resident?”. Type a message (up to 200 characters), or type skip.
4. In Second LifeRight-click the terminal → PayThe terminal says “Right-click me > Pay to gift Robin Resident.” Enter any amount and pay.

Then, within seconds:

• The recipient gets an IM from the terminal: “🎁 Max Resident sent you L$500 store credit at Aurora! Spend it on your Plurion page.” There is no link, on purpose — a link arriving by IM looks like a Second Life scam. Offline? Second Life delivers the IM at their next login, and the credit waits anyway.
• The buyer reads in local chat “Gift sent to Robin Resident! 🎁 Card to share: …” — a page that says “Max Resident sent you a gift”, to forward for the surprise. Its button only takes the recipient to sign in: the card itself can’t spend anything.
• You get a Gift card sold row in Sales and a new line on the Gift Cards page.

#How the recipient spends it

Store credit is spent on the web, in your online shop — never at your in-world vendors. To reach their page for your shop (all the ways in), the recipient touches your Plurion Terminal and chooses Access my page, or signs in at app.plurion.io/me/login with a code Plurion sends by IM.

There, Online shop (or Spend it → on the credit banner) lists what they can buy. They pick a product, your DropBox delivers it like any sale, and the balance drops at once. Recent credit activity on their page lists every gift, purchase and refund, so the balance always adds up.

#The money: what counts as revenue

Outstanding liability, on the Gift Cards page, is the credit your customers can still spend. You already have that money: it isn’t a debt you pay out in L$, it’s products you’ll deliver. Credit doesn’t expire. Where the money comes from has the full accounting.

#If a delivery fails

If a product bought with credit can’t be delivered, Plurion puts the credit back automatically. Products missing from your DropBoxes aren’t offered in the first place; this refund covers the rare item that disappears in between. The customer sees it in Recent credit activity.

#The Gift Cards page

Owner and admin only. From top to bottom:

• Outstanding liability — the credit customers can still spend (“money you already have, not a debt”).
• Credit sold (lifetime) — everything sold at your terminals, gifts and top-ups. Redeemed — the share of it already spent. Average gift.
• Credit sold vs spent · 6 months — the two curves, month by month.
• By gift — your 100 most recent gifts: buyer → recipient, amount, message, date. By customer — who holds credit, filtered by Unspent, Partial or Spent. Click any row to see that customer’s credit history.

#Common questions

You fixed a bug or added colours: Updates sends the new version to your past buyers, with an optional in-world IM. Nobody is charged — an update is never a second sale. Owners, admins and managers can send updates.

#Before you start: point the product to the new version

Plurion doesn’t store versions: an update sends whatever item the product delivers right now, from your DropBox. So the order matters:

Step 2 is the one people miss: until you click Review update, the product still delivers the old item — and so would your update. See The Inbox.

#Send your first update

1. On the webPick the product and what to sendIn Updates, choose the product. Under Delivery mode: Current version, Current + bonus item (pick the bonus among your DropBox items) or Message only.
2. On the webWrite a message (optional)Up to 250 characters, sent as an in-world IM. Click one of the ready-made messages to start from it.
3. On the webChoose whenSend now, Tonight 8pm SLT, Tomorrow noon SLT, Weekend kickoff (Saturday 7pm SLT) or Custom, up to 90 days ahead. For a test, keep Send now.
4. On the webSend a test to yourselfClick Review & send (Review test if nobody has bought it yet). Test send is already chosen: click Send test. It goes only to your shop’s main avatar, whose name is shown.
5. In Second LifeCheck it in Second LifeWithin a minute or two, the IM and the item arrive from your DropBox. Open the item: is it the new version?
6. On the webSend it to everyoneThe message box empties after each send, so write or pick the message again. Click Review & send, choose Send to N buyers, tick I understand this will notify N past buyers. and click Send to N buyers.

#What your buyers receive

An IM with your message, then an inventory offer for the item (and the bonus), both sent by your DropBox — buyers see its object name, so rename the object in Second Life if “Plurion [Dropbox]” means nothing to them. They accept the item like any gift; offline buyers get both at their next login.

#Who receives it

Everyone who received that product from you — for a gift, the person it was given to — including sales history you imported (CasperVend, MD, Allomancy or the Marketplace) once the product is mapped. Left out automatically: customers who switched off updates from your shop, and customers banned at Level 2 or 3. The review shows how many will be notified and the first five names.

Customers decide for themselves: the switch Receive product updates from … sits on their page at your shop (see their page). Turning it off only stops future updates; it never touches what they own.

#Following a send

History groups your updates by day. A scheduled update shows Queued and can be stopped with Cancel until it starts; it then goes Fanning out (building the list) and Sent. Click an update to see each recipient:

Updates go out in small batches — about twenty a minute at most — so a list of several hundred buyers takes a while. Nothing is stuck.

#Common questions

Support in Second Life is often an IM read too late or a notecard nobody opens. Here, the customer opens a ticket from their own page, you get an IM, and you answer from Support. The thread stays attached to the customer — and, when they pick one, to the exact purchase.

#How a customer opens a ticket

From their page at your shop (see The customer hub): they click Report a problem, can pick the order it is about under About an order (optional), write, and click Send. The Report button on one of their purchases opens the same form with that order already chosen. If they ask you in-world, give them the path: touch your Plurion Terminal → Access my page → Report a problem — or sign in at app.plurion.io/me/login.

#How you hear about it

A new ticket sends your avatar an IM — “New support ticket from …” — and a new message on a thread you have read sends “New reply from …”. If you turned on notifications on your phone, it buzzes too. When you reply, the customer gets one IM saying you answered, and no other until they have read it: each IM pauses your DropBox for about two seconds, so Plurion never sends a stream of them.

#Your inbox

• Four counters on top: Waiting on you (and how old the oldest is), Median first reply over tickets opened in the last 30 days, Resolved (7d), and Refunded (7d) — the L$ your personal codes gave back.
• Then the tickets, newest activity first: customer, subject, a short reference like #A3F2, status, and how long it has waited on you. The left edge turns amber after 4 hours and red after 24.
• Filter with Active, Unread, Resolved or All, search by name, subject or reference, or switch on Assigned to me.

#Inside a ticket

(1) The top bar says how long the ticket has waited on you and holds Personal code, Redeliver and Mark resolved. (2) Ticket about is the purchase the customer picked, if any. (3) The thread, then the reply box. (4) The one-click fixes. (5) The customer: what they spent with you, their orders and tickets, what they asked for recently — with a Frequent claimer flag when it adds up — their recent purchases, each with its own Redeliver, and their past conversations. Use the menu at the top right to assign the ticket to a teammate, and ← Inbox to go back.

#Reply or internal note

The reply box has two tabs. Reply goes to the customer. Internal note stays with your team: it shows in amber in the same thread, and the customer never sees it — their view is built separately, not filtered from yours. Use it for “third time for this buyer” or “already refunded in-world”. A note doesn’t change the ticket’s status and doesn’t notify anyone.

#Saved replies

There is no screen to create saved replies yet, so every reply starts empty. Keep your usual answers — how to get an item again, sizes, which body it fits — in a notecard or a text file, and paste them.

#One-click fixes

Under the reply box, three buttons do the whole gesture: the action, a message to the customer, and marking the ticket resolved. Each asks you to confirm and lists what will happen.

Redeliver and refund act on the purchase the ticket is about. On a ticket without one, only the code is available: use Redeliver next to a purchase in the customer panel instead. Personal code in the top bar sends a code without resolving. If a step fails, the next ones don’t run, and the message says what was done.

#What the status means

Resolved is the only status you set by hand; the others follow what you and the customer do.

#Who on your team can do what

The owner, admins, managers and CSRs can read tickets. Replying, notes, assigning, codes, redelivering and resolving are for the owner, admins and CSRs — a manager reads but doesn’t answer. Banning goes through the customer’s profile (the ban button in the customer panel opens it) and is for the owner and admins only — see Banning a customer and Team, roles & permissions.

#Common questions

A split is a standing rule: “pay this partner X% of these sales”. When a customer pays one of your vendors, the vendor sends each partner their share in L$ right away, straight to their Second Life wallet. No payout day, nothing to reconcile: you keep the rest.

• Your vendor pays, from your L$. That’s why vendors ask for the DEBIT permission — without it, a vendor doesn’t sell at all.
• Your partner needs nothing — no Plurion account, no object. The L$ simply arrive in their wallet.
• A rule counts from the next sale. It never touches past sales.

#Create your first split

1. On the webOpen Splits, click New splitIn the sidebar, People → Splits (owner and admin only). The button is at the top right.
2. On the webChoose what it applies toUnder Apply to, pick Product, Vendor or Shop, then the product or vendor in the list. A Shop rule needs no pick.
3. On the webName your partner, press ResolveType their avatar name (First Last) and wait until it turns into a checked chip: Plurion has found the avatar in Second Life. If it can’t, it offers a box to paste their avatar key (UUID) instead.
4. On the webSet the share, click Create ruleA whole percentage. More partners: Add another beneficiary. Leave the dates alone — the rule starts now and has no end unless you add one.

You can also add partners while creating or editing a product, in its Revenue splits section: same fields, same rules.

#Product, Vendor or Shop

#How shares add up

• Every matching rule pays, and the shares add up. 20% + 10% + 5% = 35% leaves; you keep 65%. Rules never override each other.
• On the net, after discounts. A discount campaign, a promo code or a loyalty offer also lowers what your partners get.
• Rounded down, in your favour. Each share is rounded down to the L$; a share under L$1 isn’t sent — for example the 5% commission on an item under L$20.
• Capped at 100%. Plurion refuses to save a rule that would push a sale past 100%. On the Free plan the 5% commission counts, so partners can share 95% at most.

#Which sales pay your partners

Splits apply where Plurion moves the money. In short:

#Reading the Splits page

• Four counters on top: Paid out · 30 days, You keep on average, Beneficiaries, Active rules.
• A red block, only when a share failed to pay (see below).
• By product, By vendor, By shop — one card per target, with its partners, their % and “You keep N%”. A rule’s ⋯ menu holds End now (the deal reached its end) and Cancel rule (you’re pulling it).
• By person — one card per partner: what they were paid over 30 days, and the rules that pay them. Not on Plurion · invite invites them to read their own statement, My Earnings.
• History — rules you ended or cancelled. ↻ puts one back to work from the next sale; the bin only tidies your list. Past payouts stay on record either way.
• Split calculator — pick an item, type a price and an optional discount to see exactly what leaves and what you keep, with the server’s arithmetic. How splits stack, next to the page title, recaps the rules.

#The Plurion commission rule

On the Free plan you’ll find one rule you didn’t create, under By shop: Plurion commission, 5%, marked Plurion · locked. It’s how the Free plan is paid: 5% of each sale’s net, sent by your vendor like any other share — also on credit bought at your terminal and on gacha pulls. You can’t edit it; going Pro removes it (Plans & billing).

#When a share fails

A share is a real L$ transfer made by your vendor, so Second Life can refuse it: the vendor lost DEBIT, your L$ balance was too low at that moment, or Second Life’s rate limit kicked in. Every failed share is listed at the top of Splits, in a red block — who, how much, why, and a link to the sale — with Retry next to it.

Retry sends the share again through one of your vendors that is online and owned by the avatar who received the payment — the L$ leave that avatar’s wallet. Then:

• “Sent to the vendor…” — it’s on its way. The badge turns Paid once the vendor confirms.
• “Not sent — …” — the vendor didn’t get it. Retry in a minute; if it says “vendor unreachable”, first restart that vendor’s script in-world (or take it and rez it again) and accept DEBIT if it asks — see vendor health.
• “Retry failed (no_live_vendor).” — none of your vendors can pay right now. Bring one back online, or pay your partner by hand in-world.

#Marketplace sales: declared, not paid

Plurion only moves L$ for sales it controls — your in-world vendors. The Second Life Marketplace pays sellers itself, so Plurion never transfers anything for a Marketplace sale. You can still declare who shares a listing, to see your real net and give your co-creators an estimate.

#Common questions

This page is for the partner — someone a shop owner pays a share of their sales with a split. If that’s you, the good news first: you don’t need Plurion to be paid. Your share lands in your Second Life wallet at each sale. My Earnings is your statement: what you were paid, by which shop, for which product.

#Getting in

Already have a Plurion account with that avatar? Your shares are linked to it automatically: open your Hub and go straight to step 5. Otherwise:

1. On the webAsk the shop owner for an invitationThey send it from their Splits page, with Not on Plurion · invite. It’s a link, valid 7 days, that only works for your avatar.
2. On the webOpen it, press Accept invitationThe page names the shop. Plurion then sends a login code to your avatar.
3. In Second LifeRead the code in Second LifeAn IM: “Your Plurion login code: 12345678 — expires in 10 minutes. Never share this code.” Offline? Second Life delivers it at your next login.
4. On the webType it, press Confirm and joinYour Plurion account is created on the spot — no password, no in-world object.
5. On the webOpen My earnings in your HubClick the Revenue shares card under My earnings. Until your first share is paid, the shop’s row under Shops you collaborate on opens the same page.

Next time, sign in at app.plurion.io/login with your avatar name and a code by IM — see Signing in. To see the invitation page before you open it: what an invitee sees.

#What you see

• Total earned (all time) and Last 30 days — only shares that actually reached your wallet.
• Pending — shares still unconfirmed 5 minutes after their sale (see below).
• Breakdown — your top shops or products (By shop / By product), counting paid and pending shares.
• Recent activity — one row per sale where your share applied, the 50 newest, each with its status. A row may read “Store credit top-up” or “Gift card” instead of a product: that’s your share of credit someone bought at the shop’s terminal.
• Marketplace distributions — shares a shop declared on its Marketplace listings. Estimates only: the Marketplace pays you directly.

You only see your own shares — never a shop’s other sales, customers or settings. And a shop owner never sees what you earn from other shops.

#Paid, Pending, Failed: what to do

#Common questions

Bring people in to help run your shop — a co-owner, an assistant who builds your catalog, a friend who answers customers — and give each one a role. They sign in with their own avatar: you never share your account.

#Which role for whom

Owner is you, the account that created the shop: that role can’t be given away or removed, and only the owner can delete the shop. The Permissions tab of Team shows the exact list, page by page.

#Inviting someone

1. On the webOpen TeamPeople → Team (owner and admin). On Members, click the dashed Invite member card — or Invite your first teammate while it’s just you.
2. On the webName them, pick a role, Send invitationType their avatar name and press Resolve. Pick a role: the line under the roles says what it allows.
3. On the webSend them the linkPlurion doesn’t send it for you: click Copy link and paste it to them by IM, Discord or email. It works for 7 days, only for that avatar. The Invitations tab lets you copy it again, or revoke it.

#What your invitee sees

The link opens a page that names your shop and their role. If they aren’t signed in to Plurion:

1. On the webPress Accept invitationPlurion IMs a login code to their avatar.
2. In Second LifeRead the code in Second Life“Your Plurion login code: … — expires in 10 minutes. Never share this code.”
3. On the webType it, press Confirm and joinTheir Plurion account is created on the spot — no password, no in-world object. In their Hub, your shop appears under Shops you collaborate on: one click opens it.

Already signed in as that avatar? Accept invitation joins in one tap, with Decline right next to it.

#The Team page

• Members — everyone and their role. Change a role in place, or remove someone; what they did stays on record. You can’t change your own role or remove yourself, so you can’t lock yourself out.
• Invitations — invitations not yet accepted, with their expiry, Copy link, and revoke.
• Permissions — the grid of which pages each role opens. For one role at a time, use What each role sees at the top of the page.
• Activity — your team’s recent actions: codes, discounts, loyalty offers and splits created, invitations sent, support replies, products mapped. It’s not a full audit log: updates, gacha, DropBoxes and store-credit movements don’t record who did them, so they never appear.

#Common questions

Sales lists everything you sold: sales on your vendors and gacha machines, top-ups and gift cards bought at your terminal, your Marketplace and CasperVend sales once you have connected them, and any history you imported. Open it to check a day’s takings, find one customer’s purchase, or fix a sale whose delivery failed.

#The page at a glance