26Analytics · 6 min read
Sales & transactions
In the appSales
Sales lists everything you sold: sales on your vendors and gacha machines, top-ups and gift cards bought at your terminal, your Marketplace and CasperVend sales once connected, and any history you imported.
The page at a glance
| # | On screen | What it tells you |
|---|---|---|
| 1 | You keep | What you keep over the period, after discounts, partner shares and the Plurion fee, and how many sales. Live · 30s means it refreshes on its own (Last 24h, no filter on). |
| 2 | The period chips | They set the period for the whole page: the figure, the chart, the totals, the Breakdown and the list. |
| 3 | Search, Undelivered and Late | Find a sale by product, buyer, gift recipient or transaction ID. Undelivered keeps the paid sales whose delivery failed. Late keeps those Plurion is still retrying 15 minutes after queuing them. Press both to see both. |
| 4 | Sources | Keep one channel: Plurion, Casper live, Marketplace or CSV. With none selected, you see everything, including top-ups, gift cards and store-credit purchases, which have no chip. |
| 5 | Over the period | Your sales over time at full price, in L$ or number of sales (L$ / Qty). Trend adds a smoothed line, Compare the previous period (see below). |
| 6 | Sales count · Gross · You keep | The list’s totals: number of sales and average per sale, their full price, and what you keep. |
| 7 | Breakdown | Opens your top products and top locations for the period. Click a line to filter the list on it. |
| 8 | The list | One line per sale. Click ⓘ to open it. Click a product or location to filter on it, or a buyer’s name for a quick look at them (Ctrl-click opens their full profile in a new tab). |
Periods and comparing
Sales first opens on Week (the last 7 days). After that, it opens on the last period you clicked in this browser (Custom aside). Month starts on the 1st, and 90 days and 12 months count back from today. Custom adds two date fields after the search box, From and to. A “to” date before “from” turns its field red.
Compare, in the chart’s header, adds the previous period as a dashed gray line. Next to You keep, a pill gives the change: “▲ 12.3% vs previous period” in green, “▼ …” in red, or “vs 0 L$ the previous period” when there was nothing before. The previous period has the same length and ends where yours starts: yesterday for Today, the 7 days before for Week, and so on. Month compares with the same days of the month before (October 1–11 with September 1–11). Custom compares once both dates are set. All time has no previous period, so the chip is grayed out. The comparison keeps the page’s filters, and your browser remembers whether it’s on.
Reading a line
| You see | It means |
|---|---|
A small dice next to Plurion | A gacha pull (every pull is a real sale) |
A pink gift tag, and → Name under the buyer | Bought as a gift for that avatar |
A green loyalty gift tag | This purchase earned the buyer a free loyalty gift |
An amber 🏷 sale tag (hover it to see the campaign) | A Discounts campaign lowered the price |
| A small struck-through amount above the main one | A Plurion discount. The struck-through amount is the full price. The main amount is always what the buyer paid, imported sales (Casper, Marketplace, CSV) included |
you keep and a cyan amount under the main one | What stays with you when it’s less than what was paid, after partner shares, the Plurion fee, CasperVend splits or the Marketplace commission. Hover it to see where the difference went |
A gray amount tagged credit use | Paid with store credit, so not counted as revenue (see below) |
| A red line with ⚠ instead of ⓘ | The delivery failed, or the sale was marked refunded |
Unknown product as the product | A top-up or a gift card sold at your terminal (no product) |
Point at a line and every purchase of that buyer on the page lights up, with their count and total paid. For a buyer’s whole history, click their name.
The number next to Sales in the sidebar adds up the Undelivered and Late counts, redeliveries included. Pressing either button switches the period to All time, since those sales can be older. The bell at the top of the page lists each one and opens it: “… — never delivered” for a failed delivery, “Delivery delayed — still retrying” while Plurion keeps trying (If a DropBox can’t deliver).
Opening a sale & fixing it
Click ⓘ (or ⚠ on a red line) to open a sale. You see the item, the buyer, the price and any discount, promo code or loyalty gift, what you keep (You keep), where and when it sold, and its Splits, if any. Technical details, folded at the bottom, hold the transaction ID to copy when you ask for help. The buttons at the bottom depend on what happened to the sale:
| Situation | Click | What happens |
|---|---|---|
| A customer lost an item they had received | Redeliver | The same item goes out again to the recipient, usually within a minute. A gacha pull has no Redeliver. |
| The delivery is still in progress (not delivered yet, not failed) | — | Plurion keeps retrying on its own. Check that your DropBox is online and holds the item. Redeliver appears once the item is delivered. |
| The delivery failed and you have fixed the cause (item back in the DropBox, box rezzed again) | Retry delivery | Delivery runs again. Partners are not paid a second time. |
| The delivery failed and you refunded the buyer yourself, in-world | Mark refunded | The sale stays in the list, marked refunded, and still counts as a sale, but its L$ leave your totals. Plurion sends no L$ and doesn’t take back shares already paid to partners. |
| You refunded a delivered sale, or the sale should not be there | Delete sale | The sale leaves Sales, the dashboard and your totals, and can’t be redelivered anymore. There’s no undo. |
| A partner’s share failed | Retry on its line, under Splits | The share goes out again through one of your live vendors. The Splits page also lists every failed share (When a share fails). |
Redeliver, Retry delivery and Mark refunded are open to Owners, Admins and CSRs. Delete sale is for Owners and Admins only (roles).
When Redeliver refuses
- “This product is set non-redeliverable…” means you chose that in the product’s settings. An owner or an admin can click Force redeliver for this customer (redelivery settings). Others are told to ask them.
- “Redelivery failed (buyer_banned).” means the buyer is banned at level 2 or higher. Lift the ban on their customer page first (banning a customer).
- “Can’t redeliver this sale…” means the sale was deleted, it’s an imported sale that matches none of your products, or it was never delivered. A failed sale uses Retry delivery instead.
Where the money comes from
| Source | What it is | Counts as revenue? |
|---|---|---|
Plurion | A sale on one of your vendors, gacha pulls included | Yes |
Casper live | Your CasperVend sales, copied live once you have connected CasperVend | Yes |
Marketplace | Your Second Life Marketplace sales, once you have connected the Marketplace | Yes |
Casper CSV · Allomancy CSV · MD CSV | Past sales you imported from a file (chip: CSV) | Yes |
Top-up | A customer added L$ to their own store credit at your Plurion Terminal | Yes |
Gift card sold | Someone bought store credit as a gift for another avatar (gift cards) | Yes |
Store credit | A purchase paid with store credit | No, listed in gray and left out of every L$ total |
A gift card or top-up counts once, when its L$ come in, so spending that credit later adds nothing to your totals. If a store-credit purchase can’t be delivered, the credit goes straight back to the buyer, and the sale says so. See When a delivery cannot complete.
Common questions
Why is “You keep” lower than the price on my vendor?
A sale is missing. Where do I look?
Can I export my sales?
Settings → Export your data → Download summary, a readable JSON file. See Exporting your data.